Your frequently asked questions - answered!

  • What is Trust My Garage?

    Trust My Garage is an RMI-backed, consumer focused programme designed to raise the awareness and perceived quality of independent service & repair garages in the UK, while providing consumers with total confidence in the work being advised and completed.

    This is a unique programme as it is free to current RMI members, and has no ties to other products and services. It brings added value for consumers using recommended garages by providing such things as automated reminders for service, MOT, road fund licence and insurance as well as special offers and advice relevant to them. Assure your customers by letting them know that you are a part of a nationally recognised brand.

  • Why has the RMI introduced this?

    The RMI wishes to further improve the experience of car owners in the UK and make what is, after all, a distress purchase less stressful, while providing confidence that the work required is being done at the right time, to the right quality, using technically qualified and competent technicians at a highly competitive price.

    The scheme is also designed to further enhance membership of the RMI by adding to an already extensive portfolio of goods and services, designed to make running today’s garage simpler and less stressful for the owner; and to reduce the everyday costs associated with the business.

    It also allows consumers to benefit from using our members and to further develop the existing relationships between them. It’s about raising industry standards.

  • Is the scheme open to any garage?

    Yes – however, to qualify, you must also be a current member of the RMI, carry out vehicle repairs and servicing, and agree and adhere to the Trust My Garage terms and conditions.

  • Why should I register my business?

    More accurately, why wouldn’t you want to register? This is a unique opportunity to promote your business to both existing and prospective customers, offering them a level of service second to none, at no extra cost to you or your business. Being a member of Trust My Garage means you are part of a nationally recognised brand.

    The scheme also provides for those without an all-important web presence, plus the opportunity to enhance this through a low cost RMI supported facility. Who wouldn’t want new customers contacting them for work?

  • What does membership cost me?

    Quite simply, nothing! It’s free to RMI members carrying out service & repair as part of their annual subscription.

  • Will there ever be a charge for membership?

    No. As goods and services are introduced, there may well be some contribution, but these will be fully discussed with the members before they are introduced.

  • Why shouldn't I join other more established codes?

    Other codes are based on two major factors: either an enhanced membership/franchise fee on an annual basis; or on a contractual obligation to purchase goods and services from the code supplier.

    This can range from a couple of hundred pounds a year to several thousand and is a recurring charge. Trust My Garage is FREE to current RMI service & repair garage members.

  • What am I expected to do to qualify for membership?

    By registering for Trust My Garage, you are expected to adhere to an enhanced RMI Code of Practice relating to service & repair. Within membership, there is also a requirement to sign up to, and honour, the Trust My Garage Customer Charter, which must be prominently displayed at all times.

    Membership will mean a commitment to constant improvement of your business and to ensure that all staff are fully trained and supported in their personal development, and that you will meet or exceed the Trust My Garage Customer Charter.

  • What benefits will my business get from membership?

    The primary benefit should be more customers through your door as the Trust My Garage programme gains traction with consumers and motoring organisations.

    Trust My Garage marketing has been developed, along with both free and low-cost contributory marketing and point-of-sale materials.

    Second and third stage developments will enable you to contact your customers as part of the service e.g. reminder system built into the website.

    More customers, fewer costs, free advertising, web presence and more profit are all guaranteed benefits of membership - not to mention the opportunity to be part of a nationally recognised brand.

  • How do I register?

    There are two methods, and we have made these as simple as possible to complete. One method is to contact our member services team in Rugby on 0845 305 4230, where they will be happy to do this for you over the phone. However, this will not allow you to provide the photographs etc. to populate your garage profile page on the Trust My Garage website.

    The second method is to register online. Your membership number will be your current RMI membership number and your password will be generated for you. Once you login you will be taken to your garage account page, where you can upload many details about your garage, which consumers will see on your garage profile page.

    When registering, you will be asked to provide some key information regarding your business e.g. address, contact name and phone number. We will also give you the opportunity to supply us with details about the goods and services you offer such as MOT and exhausts etc.

    Either way, we urge you to join – after all, why wouldn’t you?

  • How do I know my application has been accepted?

    ​Once you have sent your application you will receive a confirmation email which will include your login details, allowing you to access your Trust My Garage account page.

  • Can my application be rejected, suspended or revoked?

    ​Yes to all. If you fail to meet the requirements of the registration process, you will not be permitted to join Trust My Garage. We will, however, work with you to help you meet any criteria you fail. Your membership can be suspended and revoked if you fail to honour the programme. Again, we will work with you during this process to ensure full compliance.

  • How will I be kept updated on consumer offers and progress?

    ​You will receive communications via email from us and you can also check the website on a regular basis.

​Why Become a TMG Member?​

​Benefits include:

  • It's free and easy to join!
  • Be among the UK's best garages
  • Gain trust and increase your sales
FIND OUT MORE

Our Customer Charter

​All TMG members commit to our code of practice.

Customer Charter
READ IT HERE