The Retail Motor Industry Federation Limited (company number 00133095) ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Retail Motor Industry Federation Limited of 201 Great Portland Street, London, W1W 5AB.


1. Information we may collect from you

1.1 We may collect and process the following personal data about you:

a. information that you provide by filling in forms on our site www.trustmygarage.co.uk (our Site). This includes information provided at the time of subscribing to our service, requesting a quote or a call back, submitting an enquiry or complaint, posting material b. which shall include feedback on us and/or our members or requesting further services. We may also ask you for information when you report a problem with our Site;
c. if you contact us, we may keep a record of that correspondence;
d. we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; and
e. details of your visits to our Site and the resources that you access.


2. Use of Cookies

2.1 When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

2.2 We may also obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and deliver a better and more personalised service. Some of the cookies we use are essential for the Site to operate.

2.3 Cookies are used for several reasons:

a. to enable us to estimate our audience size and usage pattern;
b. to recognise you whenever you visit our Site;
c. to speed up access to our Site;
d. to build a profile about you; and
e. to better target our marketing and advertising campaigns.

2.4 You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Site.


3. Storage of Personal Data

3.1 All personal data you provide to us is stored on our host’s secure servers. Where we have given you (or you have chosen) a password which enables to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

3.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.


4. Uses made of the Personal Data

4.1 We use the personal data held about you in the following ways:

a. to process and administer your registration on our Website, request for a quote or a call back, enquiry or complaint;
b. to pass your request for a quote or call back to our member from whom you have requested a quote or a call back;
c. to ensure that content from our Site is presented in the most effective manner for you and for your computer;
d. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
e. to carry out our obligations arising from any contracts entered into between you and us;
f. to allow you to participate in interactive features of our service, when you choose to do so; and
g. to notify you about changes to our service.

4.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone. If you do not mind us using your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. By requesting a quote or a call back or submitting an enquiry through the Website you are deemed to have consented to us passing your details on to our member from whom you have requested a quote or call back from or submitted an enquiry to.

4.3 Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you have provided your email address on the Website when requesting a quote or submitting an enquiry, you are deemed to have consented to being contacted by electronic means by us or our member from whom you requested a quote or call back from or submitted an enquiry to.

4.4 We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.


5. Disclosure of your Personal Data

We may disclose your personal data to third parties:

5.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

5.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of The Retail Motor Industry Federation Limited, our members, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


6. Your rights

6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at The Retail Motor Industry Federation Limited, 201 Great Portland Street, London, W1W 5AB.

6.2 Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


7. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.


8. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Retail Motor Industry Federation Limited, 201 Great Portland Street, London, W1W 5AB or info@trustmygarage.co.uk.

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