Horton Cars

Image 5 of Horton Cars
Image 5 of Horton Cars
Image 5 of Horton Cars
Image 5 of Horton Cars
Image 5 of Horton Cars

Horton Cars

23 reviews

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Unit 1 & 2 Thame Road, Oakley,
AYLESBURY, HP189QQ

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Key Services offered

Air Con

Air Con

Brakes

Brakes

Clutch

Clutch

Fault Diagnostics

Fault Diagnostics

Fitting Batteries

Fitting Batteries

Fitting Exhausts

Fitting Exhausts

Fitting Tyres

Fitting Tyres

Hybrid/Electric Service

Hybrid/Electric Service

Servicing

Servicing

Steering

Steering

Suspension

Suspension

Additional Services offered

4x4 Specialist

Automatic Transmissions

Electricals

Engine Repairs

Hybrid/Electric Complex Repairs

Manual Transmissions

Timing Belts

Opening Times

Monday08:3017:30
Tuesday08:3017:30
Wednesday08:3017:30
Thursday08:3017:30
Friday08:3017:30
Saturday10:0013:00
SundayClosedClosed

Reviews

23 reviews received with an average of 5/5

I was looking for a certain type of XC90 and found Horton cars that stocked low mileage examples. After reviewing the video and high quality pictures I was sure I had found the right model. I spoke with Graham and arranged a time to come and test drive the car. There was no pushy sales tactics and I was given the opportunity to go out on my own. The whole process was hassle free, Graham and his team were professional and friendly, even advised on their after sales policy of no quibble “we’ll sort it” attitude. Will definitely use again in the future! June 26, 2021
Superb service from Graham and his team with a very difficult issue with my V70. Nothing was too much trouble and during the repair, which took longer than we expected, I was provided with a similar courtesy car so I wasn’t off the road. This was a fault that I feel other garages would have either given up on, or not taken on in the first place! Not Horton Cars though! They clearly have a huge knowledge of their subject and I wouldn’t hesitate to travel the hour and a half to them again. Thank you Graham and team for all your hard work getting my Volvo performing as it should. I’m a very happy customer. Martin November 07, 2020
3rd annual visit now. This involves a 180 mile round trip which speaks for itself. Great business, highly knowledgable people and great value - I can’t recommend it enough. January 18, 2020
Purchased a Volvo and had a service and towbar fitted, the whole experience of dealing with Graham and his team was fantastic, although the garage is an hour away from me I will be using them for servicing and repairs in the future. Good old fashioned service that is hard to find. June 23, 2019
With a 10 year-old Volvo which was having major gearbox problems, having found Horton Cars on the internet they were able to diagnose the problems on the phone, confirm the diagnosis when we arrived and return the car to us in good order 2 days later. It was also fully serviced. We drove some 500 miles from Scotland to come to this true Volvo specialist - we could find no equivalent closer to home - and it was well worthwhile. We could not have been more impressed with Graham and his team and recommend them most highly. July 20, 2018
May 25, 2018
I found Horton Cars via their blog on Volvo gearboxes. I had just been quoted £4,500 + labour by a Volvo main dealer to change a 6 speed Geartronic autobox that was starting to thump into gear from coasting at low speeds. Diagnosis of gearbox issues is not a common skill. The Volvo dealers I visited knew very little about gearboxes, other than the usual "sealed for life", not serviceable line. Graham's Horton Cars blog on the subject made it very obvious that they knew and had experience of sorting these types of issues. I live 50 miles from Horton Cars, but decided it was worth the effort to visit. I chatted on the phone first and then booked the car in. My experience at Horton Cars has been exemplary. My gearbox is fixed (for way way less than the dealer was going to charge), and so are a number of other issues that had been bugging me that main dealers were unable to identify, Graham and his team really know Volvos! I did have a problem following my visit, but Graham has a no quibble policy and bent over backwards to make sure I was happy, all without further charge. I am very happy and can recommend Horton Cars very highly in deed. A lovely bunch of chaps and very trustworthy. Thank you Graham! April 04, 2018
We purchased our Volvo V70 from Graeme and his team about 7 years ago. It has proved to be an excellent purchase. We recently had a problem with an intermittent electrical problem resulting in the speedo not working consistently and the ABS sign flashing up. Our local garage was not able to assist and referred us to two other places who were not able to diagnose what the issue was given its intermittent nature. Once even suggested we think about scrapping the car given its high mileage. After 5 minutes of talking with Graeme on the phone he not only accurately diagnosed the problem but arranged for us to visit him the following day so he could try and fix it. Although the garage is over 70 miles from our house it was a very worthwhile trip. The issue seems to have been sorted and we are hoping we will now have a few more years left in the car! The service was excellent once again and we would highly recommend Hortons and its knowledgeable staff to any Volvo users looking for a garage that knows its business inside out and really does go the extra mile to assist customers. April 03, 2018
Seriously impressive outfit. We had a clutch on the family V70 that decided it was going to start to slip on Christmas eve evening while driving to see family..... With plenty of driving planned over the Christmas/New Year break, and a large repair job required, I was understandably worried about being able to get the car sorted at short notice and assumed I was pretty much stuck with it until the New Year. At about 9pm on Boxing day I e-mailed Horton expecting a reply within a couple of days best case. An hour later Graham had replied and I was booked in for the 28th! By 3pm (on the 28th December) Graham was calling me (I was out and about quite happily off in one of his courtesy cars) to tell me the work was completed and the car ready to collect. This was less than 48 hours after my first e-mail on Boxing day! Graham was kind enough to show me the parts he would be fitting and even showed me the old clutch parts when I returned to pay to show the level of wear. A bulb that had failed on the way to the garage was also replaced without me even mentioning it which was a nice touch - as was having a courtesy car fully warmed up for me when I arrived on an early frosty morning. I made a 160 mile round journey for this work and would do it again without hesitation. I should mention that the total cost of the clutch kit (inclusive of a dual mass flywheel) and labour was comparable to the cost of JUST the dual mass flywheel I had found on one of the major car part websites. The overall bill was simply great value for genuine Volvo parts and Graham's expertise. Graham has an great manner with customers - he keeps the terminology simple and whilst he clearly knows his stuff he is very careful to genuinely listen to customers to determine what the exact issue is - suggesting going for a drive with a customer to determine precisely what problem they were experiencing and suggested a cost effective fault finding process that tackled the cheaper potential causes of the fault first. I know this because I was sat in reception waiting to pay while this was occurring! Horton Volvo is a class act and a great outfit. Try it you won't be disappointed. I am not affiliated in any way to this garage - I am however seriously impressed! Well done guys and thank you. PK January 05, 2018
Seriously impressive outfit. We had a clutch on the family V70 that decided it was going to start to slip on Christmas eve evening while driving to see family..... With plenty of driving planned over the Christmas/New Year break, and a large repair job required, I was understandably worried about being able to get the car sorted at short notice and assumed I was pretty much stuck with it until the New Year. At about 9pm on Boxing day I e-mailed Horton expecting a reply within a couple of days best case. An hour later Graham had replied and I was booked in for the 28th! By 3pm (on the 28th December) Graham was calling me (I was out and about quite happily off in one of his courtesy cars) to tell me the work was completed and the car ready to collect. This was less than 48 hours after my first e-mail on Boxing day! Graham was kind enough to show me the parts he would be fitting and even showed me the old clutch parts when I returned to pay to show the level of wear. A bulb that had failed on the way to the garage was also replaced without me even mentioning it which was a nice touch - as was having a courtesy car fully warmed up for me when I arrived on an early frosty morning. I made a 160 mile round journey for this work and would do it again without hesitation. I should mention that the total cost of the clutch kit (inclusive of a dual mass flywheel) and labour was comparable to the cost of JUST the dual mass flywheel I had found on one of the major car part websites. The overall bill was simply great value for genuine Volvo parts and Graham's expertise. Graham has an great manner with customers - he keeps the terminology simple and whilst he clearly knows his stuff he is very careful to genuinely listen to customers to determine what the exact issue is - suggesting going for a drive with a customer to determine precisely what problem they were experiencing and suggested a cost effective fault finding process that tackled the cheaper potential causes of the fault first. I know this because I was sat in reception waiting to pay while this was occurring! Horton Volvo is a class act and a great outfit. Try it you won't be disappointed. I am not affiliated in any way to this garage - I am however seriously impressed! Well done guys and thank you. PK December 30, 2017
Absolutely excellent service! Right from the initial phone call I felt that I could trust the garage. I was given updates during the repair and I feel well pleased with all the work that has been done and the cost was most reasonable. Even a courtesy car was supplied while the work was being carried out. Everything was explained and I was advised on the best course to take to put the car right. I will always take my Volvo to this garage now. September 16, 2017
Everyone was friendly and professional, they explained everything to me including costs. Helped me with another issue with my car, advised me that my rear tyres would need changing and quoted a really good price for them. Supplied a free courtesy car and txt me when my car was ready to pick up. Will not be using any other garage for my Volvo V50. My car's running great, Thanks a million, see you thursday for the tyre change. Andy Feeney February 01, 2017
I cannot recommend Graham and team highly enough. First time visit and super super impressed. In all my years of car ownership and using garages, this is the first time that I've felt as impressed with the service received, from start to finish. I explicitly wanted to find a Volvo specialist who intuitively understands the engineering of the cars and how to fix as I have just bought a beautiful (if slightly monstrous) V8 XC90 and want to make sure it gets looked after properly. Found Graham through the internet. Graham and team methodically pin-pointed the engine vibration I had noticed (pleasingly aligned with my diagnosis). Booked in 2 weeks later and engine mount changed within 30 mins - now driving like a dream again. Bill was completely spot on - no surprises. In my experience, many garages would have happily rattled off a long list of potential fixes either due to incompetence/ fundamental lack of understanding of the machine or worse, due to an underlying assumption that the customer probably doesn't know any better so might as well have a go with a nice expensive repair and see if that fixes the problem. I am super pleased to have found Graham and team and hope that others can enjoy their honest, professional and trustworthy approach to business. January 05, 2017
I Found this garage by chance, what a find! You get a great service, can't recommend them highly enough. Thanks Graham September 03, 2016
Found Horton cars by chance. What a great find! Graham is very helpful with explaining and showing you the issues. I was given a courtesy car, the work was completed, happily drove my car away. Why would you go to a Volvo main dealership? The service is so much better at Horton cars and considerably cheaper! Thanks Graham September 03, 2016
Knowledgeable, helpful and went above and beyond in terms of customer service. Highly recommended. July 20, 2016
I live in continental Europe and still use Horton Cars, its worth the drive, Great Service. September 10, 2015
April 24, 2015
Not only has Graham provided excellent and friendly service, he has saved me a great deal of money compared to the Volvo main dealer we previously used. He discusses the issues, the solutions and the cost alternatives clearly and in language I can understand. An excellent result all round. Thank you Graham. February 18, 2015
January 29, 2015
The garage gives an excellent efficient service, a specialist in Volvo cars. They are helpful and always willing to go that extra mile to keep you on the road when you need it, with a courtesy car when available. January 17, 2015
Excellent courteous service. Great to have a courtesy car to use while work is carried out. December 20, 2014
Quick efficient service, friendly knowledgeable staff who are always will go the extra mile. Highly recommended. December 18, 2014

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