Published on: 20/10/2020

On 20th October, Trust My Garage celebrated its 5th anniversary of being a Chartered Trading Standards Institute (CTSI) approved Consumer Code – but what does that mean when you visit a TMG member garage? Read on to find out!

What is Trust My Garage?

Trust My Garage is a collection of Britain’s best local garages – each one different and every one dedicated to the highest standards of skill and personal service. All the garages in Trust My Garage are members of the Independent Garage Association. The IGA is part of the Retail Motor Industry Federation (RMIF), one of Britain’s oldest motor trade organisations.

Trust My Garage is not a third-party web-based intermediary that comes between you and your local garage. It is a Code of Practice for independent garages, approved by the CTSI’s Consumer Code Approval Scheme. This means there are no extra costs involved for you or your garage and you will always be able to contact your garage directly, enabling you to build a trusted relationship, allowing members to maintain their high quality and standards of workmanship and service.

What is the Chartered Trading Standards Institute (CTSI)?

The Chartered Trading Standards Institute (CTSI) is a not-for-profit membership organisation founded in 1881 to support and represent trading standards professionals in the UK and abroad.

CTSI’s vision is for the United Kingdom to prosper through fair and safe trade. Their Consumer Codes Approval Scheme (CCAS) aims to improve customer service standards by:

• The approval and promotion of codes of practice through code sponsors, approved by the CTSI
• Protecting consumers with higher levels of customer service. By using an approved trader you will have protection above and beyond your normal consumer law rights, including access to a clear complaints procedure and Alternative Dispute Resolution (ADR) service if you have a problem
• Allowing businesses to display the codes logo to reassure consumers

How does a Consumer Code work?

The CCAS is committed to promoting Codes of Practice, such as Trust My Garage, that meet their core criteria and have obtained CTSI approval.

By adhering to a Consumer Code, TMG members can display the CTSI Approved Code logo – which gives you confidence in the reputable standards of the business.

You should always look out for the CTSI approved code logo when searching for a local business, so you can be confident that any approved code sponsor you choose has a proven commitment to be honest and have higher consumer standards. Click here to find out more how the Consumer Code Approval Scheme can help you as a consumer.

You can read more on the official Trust My Garage CTSI code sponsor listing here.

How can I find a TMG member garage?

The easiest way to locate your nearest Consumer Code-approved TMG member is by using our “Find a Garage” map. You can simply pop in your postcode and your preferred mileage radius and all TMG members in your area will be displayed!

You can sort members by distance, best reviews and number of reviews so you can decide which garage you want to use. TMG member profile pages also provide contact information and tell you which services the business offers – so you can decide who is best for you and have all the information you need to contact your chosen garage at the click of a mouse!

 If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so check out our Facebook and Twitter profiles to get the latest motoring news and updates straight into your social feeds!